In most of the world, designing a management system requires a postgraduate degree. In Australia, the standard qualification is a four-to-five-day lead auditor course.

The certificate was the cheapest part. A management system built to pass an audit compounds its cost every year.

Your team didn’t resist change. They rejected a system that was never designed for how they actually work.

Most companies don’t need a quality manager. They need a management system built to use the expertise they already have.